Refund policy

Return & Refund Policy

Elevation UpScales, Inc.
Last updated: September 18, 2026

We want customers to be confident when purchasing from Elevation UpScales. This policy explains how returns, cancellations, damaged products, and refunds are handled for purchases made through our online store.

30-Day Return Window

Most eligible products may be returned within 30 days of delivery.

To qualify for a standard return, the item must generally be:

In new or like-new condition
Uninstalled and not permanently modified
Returned with the original packaging, accessories, manuals, and included components
Accompanied by proof of purchase

Returns may be requested for both product issues and general reasons such as ordering the wrong item or changing your mind.

To begin a return, contact elevationupscales@gmail.com with your order number and the item you would like to return.

Do not ship a return until Elevation UpScales provides return instructions.

Return Shipping

For returns caused by a change of mind, ordering error, or other customer preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, Elevation UpScales will work with the customer to provide an appropriate replacement, return method, or refund. When the return is the result of our error or a verified product defect, reasonable return shipping costs will not be charged to the customer.

Original shipping or freight charges are not refundable unless the return results from an incorrect, damaged, or defective shipment.

Lithium Batteries and Freight Products

Lithium batteries and other regulated or freight-shipped products may require special return procedures because of carrier and hazardous-material transportation requirements.

Do not independently ship a lithium battery return.

Contact Elevation UpScales first so we can provide the correct return instructions and determine the appropriate carrier, packaging, documentation, and destination.

Eligible lithium battery returns remain subject to the applicable return window unless a product-specific policy displayed before purchase states otherwise.

Products that have been installed, electrically connected, physically modified, damaged through misuse, or returned without required components may not qualify for a standard buyer-remorse return.

This does not limit warranty rights for a product that is defective.

Large, Palletized, and Freight Orders

Large battery systems, server-rack systems, palletized orders, and other freight shipments may require return authorization before freight transportation can be arranged.

Customers should inspect freight shipments as soon as reasonably possible after delivery.

If freight arrives visibly damaged, photograph the packaging and product and contact Elevation UpScales promptly so we can document the issue with the carrier or supplier.

Customer-requested returns of otherwise correct freight products may require the customer to pay the return freight cost.

Supplier-Fulfilled Products

Some products sold by Elevation UpScales are shipped directly from an authorized manufacturer, distributor, or fulfillment partner.

Elevation UpScales remains the customer's point of contact for the order. Depending on the product, an approved return may be sent directly to the manufacturer or fulfillment warehouse rather than to Elevation UpScales.

We will provide the correct return destination after the return request is approved.

Pre-Orders and Backorders

Pre-order and backordered products may be canceled for a full refund before the order has entered fulfillment or been released to the supplier for shipment.

If a pre-order or backorder has already shipped, the normal return policy applies.

If Elevation UpScales cannot fulfill a pre-order or backorder, the customer may choose an available alternative or receive a refund for the unfulfilled item.

Order Cancellations

Customers may request cancellation before an order enters fulfillment.

Because some orders are transmitted to suppliers quickly, cancellation cannot always be guaranteed after an order has been released for processing or shipment.

If an order has already shipped, the customer may request a return after delivery under this policy.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide:

Your order number
A description of the issue
Photographs of the product and packaging when applicable

We may offer a replacement, replacement component, warranty assistance, return, or refund depending on the circumstances.

Do not discard damaged products or packaging until we provide instructions.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds are issued to the original payment method.

Please allow up to 7 business days after return inspection for Elevation UpScales to process an approved refund. Your bank, card issuer, PayPal, or payment provider may require additional time for the refund to appear in your account.

Shipping charges are refunded only when specifically provided under this policy.

Non-Returnable Items

The following generally cannot be returned for buyer-remorse reasons:

Products that have been installed or permanently connected
Products that have been altered, modified, or physically damaged after delivery
Products missing major components or accessories
Customized or specially configured products clearly identified as non-returnable before purchase
Products prohibited from return transportation by applicable carrier or safety regulations

Defective-product and warranty claims are evaluated separately from buyer-remorse returns.

Warranty Claims

Many products sold by Elevation UpScales include manufacturer warranties.

When applicable, Elevation UpScales can assist customers with manufacturer warranty claims. Warranty coverage varies by brand and product and does not replace this return policy.