How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

For order, shipping, compatibility, or warranty questions, contact the Elevation team directly. For time-sensitive order issues, call (208) 813-4998; otherwise, email casey@elevationupscales.com and include your order number when applicable.Read more

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Most eligible products may be returned within 30 days of delivery if they are in new or like-new condition, uninstalled and not permanently modified, and returned with original packaging, included components, and proof of purchase. Contact Elevation UpScales before shipping a return. Customers pay return shipping for change-of-mind, ordering-error, compatibility, and other preference-based returns; a 15% restocking fee applies to eligible buyer-remorse returns. Return shipping and the restocking fee do not apply to verified defects, damage, incorrect items, or material fulfillment errors. Original shipping or freight charges are not refundable unless the shipment was incorrect, damaged, or defective.Read the return and refund policy

Can I exchange an item?

Contact Elevation directly for order, shipping, compatibility, and warranty questions. The team can also help with product selection, supplier-fulfilled orders, freight questions, RV/off-grid power equipment, and complete power-system planning.See details

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at casey@elevationupscales.com. Orders that have already been processed may not be eligible for changes.