Contact information

Contact Information

Elevation UpScales, Inc. is committed to providing customers with clear and accessible support before, during, and after a purchase.

Business Information

Elevation UpScales, Inc.
Colorado Corporation
Website: https://shop.elevationupscales.com
Email: elevationupscales@gmail.com
Business Email: casey@elevationupscales.com
Phone: [INSERT BUSINESS PHONE NUMBER]
Business Mailing Address: [INSERT FULL BUSINESS MAILING ADDRESS]

Customer Support

Customers may contact Elevation UpScales regarding:

Product questions
Order status
Shipping and delivery
Returns or cancellations
Warranty questions
Lithium battery freight
Hawaii and remote-market shipping
Solar and off-grid system questions
Commercial or contractor orders

For order-related inquiries, please include your order number and the email address used when placing the order.

Specialty Freight and Lithium Battery Orders

Certain lithium batteries, energy-storage products, solar equipment, and commercial systems may require special freight arrangements.

For these orders, Elevation UpScales may contact the customer to confirm product selection, shipping destination, freight terminal or delivery requirements, and other information necessary to complete the shipment.

We work directly with our authorized suppliers and freight partners to coordinate qualifying shipments.

Response Times

We aim to respond to customer inquiries as quickly as reasonably possible. More complex questions involving freight carriers, manufacturers, warranties, inventory verification, or specialty equipment may require additional time while information is confirmed.

Order and Shipping Communication

Customers may receive order-related communication concerning payment confirmation, shipping arrangements, freight coordination, tracking information, delivery requirements, product availability, or other information necessary to fulfill an order.

Customers are responsible for providing accurate contact and delivery information when placing an order.